Question 1

What is Teachme Institute?

Accepted Answer

Teachme Institute is a private training institute in Hawalli, Kuwait, licensed by the Public Authority for Applied Education and Training (PAAET, licence no. 540). We train students, professionals and companies in IELTS preparation, English, ICDL, artificial intelligence, data science, blockchain, product management, Islamic finance and robotics for young learners: in class in Hawalli, live on Microsoft Teams, or online on this platform.

Question 2

Where are you, and how can I contact you?

Accepted Answer

We are in Hawalli, Block 8, Tunis Street, Refai Building, Mezzanine 1, Shop 008, opposite Al-Bahar Center. WhatsApp: +965 5532 3766. Call: +965 5052 2339. Email: admin@teachmeteam.com. You can also ask Rafiq, our assistant, at any time on the site.

Question 3

Is Teachme open to everyone?

Accepted Answer

Yes. Teachme welcomes everyone equally, whatever their nationality, origin, religion or gender. Our courses, trainers and prices are the same for everyone, and our Islamic finance course is open to all.

Question 4

How do I buy a course and pay?

Accepted Answer

Open the course's page, check what it includes and its price in KWD, and pay online through Upayment with KNET or Apple Pay (KNET). You don't need an account beforehand: it opens with the course, and your access starts as soon as the payment is confirmed. We never see or store your card details. The institute can also send you a payment link, which gives the same access.

Question 5

Can I cancel and get a refund?

Accepted Answer

Courses with a trainer: a full refund if you cancel at least 48 hours before the first session; once the course has started there is no refund, but the institute may move you to a later group once. Self-study access: no refund once a lesson has been opened, since access starts at once. IELTS exam fees follow IDP's own terms. Refunds go back to the card or account used to pay, within 14 working days of approval.

Question 6

Why was I signed out on my other device?

Accepted Answer

Paid online access is for the learner alone, so you can be signed in on one device at a time: signing in on another device signs the first one out. New sign-ins are limited to 3 per 7 days. If you changed phone or computer and reached the limit, contact us on WhatsApp and we will reset it.

Question 7

Can I register my child, or buy courses for my family?

Accepted Answer

Yes. A learner under 18 needs a parent or guardian, who accepts the terms for them and pays for their courses. From My family, you open an account for each family member, buy courses for them and follow their progress; each one signs in with their own email or phone number.

Question 8

Who is Rafiq?

Accepted Answer

Rafiq is Teachme Institute's AI assistant. It answers your questions about our courses, from our own course pages and lessons, and marks your IELTS Writing and Speaking practice at once. Its marks are guidance for your preparation, not an official IELTS score, and a trainer can review them.

Question 9

How can I prepare for IELTS with you?

Accepted Answer

Two ways. With a trainer: twelve days over a month, three days a week, two hours a day, in class in Hawalli or online, covering Listening, Reading, Writing and Speaking with more than 50 practice tests; it includes a month of online access. Or self-study: online access to the IELTS Preparation course, full practice tests as often as you like, and instant marking of your Writing and Speaking by Rafiq. Each course page gives its price and duration.

Question 10

Where do I take the official IELTS test?

Accepted Answer

The official IELTS test is run by IDP and the British Council; you register with either of them (see ielts.org for test dates and centres), and the official score comes only from the test itself. Teachme prepares you, and our team can help you register; the exam fee is the organiser's own price and follows its terms.

Question 11

How does the instant marking of Writing and Speaking work?

Accepted Answer

Write your essay or record your answer in the practice task, and Rafiq marks it at once against the IELTS criteria, with an estimated band and what to improve. You can try again as many times as your access allows. It is guidance for your preparation, not an official score, and a trainer can review it.

Question 12

My English is not ready for IELTS yet. Where do I start?

Accepted Answer

Start with our English course to build your grammar, vocabulary, listening and speaking, then move to IELTS preparation. Rafiq can suggest the right course if you tell it your goal and the score you need.

Question 13

Are the courses in class or online?

Accepted Answer

Courses with a trainer are in class at our institute in Hawalli or live on Microsoft Teams; session times are agreed with the institute, and a session missed without notice may not be rescheduled. Self-study courses are online on this platform, on your phone or computer, whenever it suits you.

Question 14

When does my online access start and end?

Accepted Answer

It starts as soon as your payment is confirmed and ends on the date shown in your account. Each course page states how long its online access lasts.

Question 15

Do you have robotics for children?

Accepted Answer

Yes. With our technology partner Al Laith, young learners go from programming and simulation to building a real robot, in person in Hawalli or online on Microsoft Teams. There are three levels, each one week (5 days, 10 hours), up to a robot car that avoids obstacles. A parent registers the child from My family.

Question 16

Do you train companies and groups?

Accepted Answer

Yes. We train teams from companies and institutions, in class, on Microsoft Teams or on this platform, in English, IELTS, ICDL, AI, data and the other subjects we teach. Contact us on WhatsApp (+965 5532 3766) or at admin@teachmeteam.com with the number of people and your goal.

Frequently asked questions