Privacy policy

This policy explains what personal data Teachme Institute collects on teachmeinstitute.com, why, and your choices. The controller is Teachme for Educational Consultation W.L.L. (Teachme Institute), CR no. 458329, Hawalli, Block 8, Tunis Street, Plot 093138, Adwaa Al Madina Real Estate Co. building, Mezzanine 1, Shop 008, State of Kuwait.

1. What we collect - Account: your name, email and/or mobile number, password (stored encrypted, never readable), language, and the role on your account. - Family accounts: when a parent or relative opens accounts, we record who added each family member and who paid for each course. - Learning: courses, lessons completed, quiz answers, practice tests, and the Writing and Speaking work you submit for marking, including voice recordings. - Payments: the order, amount, date, payment method (KNET), and Upayment's payment and track references. Card details are entered on Upayment's or KNET's pages; we never receive them. - Sign-ins: the date, IP address and browser/device type of each sign-in. We use them to keep your account secure and to apply the one-device rule. - Messages you send us by email, phone or the site's assistant.

2. Why we use it To run your account and courses; to confirm payments and give access; to mark your work and show your progress (to you, your trainer and, for a family member, the person who added them); to protect paid access from sharing; to answer your questions; and to meet our legal and accounting duties in Kuwait. We do not sell your data or use it for advertising profiles.

3. Rafiq and automated marking Rafiq marks Writing and Speaking practice with an AI service (Microsoft Azure). Your text or recording is sent to it only to produce the mark and feedback, and is not used to train public AI models. A trainer can review and change any mark.

4. Who sees your data - Our trainers and staff, for your courses only. - The parent or relative who added you in My family: your courses, access dates and progress (not your password or messages). - Service providers that run the site for us: hosting and backups (Contabo, in the European Union), security and content delivery (Cloudflare), email and Microsoft Teams sessions (Microsoft 365), AI marking (Microsoft Azure), payments (Upayment and KNET), and, where you sit the IELTS exam through us, IDP for your registration. - Authorities, when Kuwaiti law requires it.

5. How long we keep it Your account data is kept while your account is open. Payment records are kept for the period required by Kuwaiti accounting rules. When you ask to close your account, it is anonymised after 30 days (signing in again within those 30 days cancels the request), except what the law requires us to keep.

6. Your choices and rights You can see and correct your profile in your account, ask for a copy of your data, ask us to correct or delete it, or close your account (see the Account deletion page). A parent or guardian can make these requests for a learner under 18. Write to admin@teachmeteam.com; we answer within 30 days.

7. Security Passwords are encrypted, the site runs over HTTPS only, two-step sign-in is available on every account, and databases are backed up daily. No system is perfectly secure: tell us at once if you think your account has been used by someone else.

8. Cookies We use only the cookies needed to keep you signed in, remember your language and protect forms from abuse. We do not use advertising cookies.

9. Changes and contact We will post any change here with its date. Questions: admin@teachmeteam.com · +965 5532 3766 · +965 5052 2339.

Last updated: 7 November 2026